Village Pet Care is committed to providing the highest quality pet care in North America.

Who We Are

Experienced

Deeply-experienced industry pet lovers who acquire good companies and help make them great.

Passionate

We utilize innovative, industry-leading processes and software to drive business results and delight our clients.

Professional

Backed by global growth equity investor General Atlantic, with over $70 billion in assets under management.

Our Vision

We created Village Pet Care with a mission of transforming the North American pet services space.

Our belief, and commitment, is that by building a pet services company at scale, our resources and expertise will deliver the highest quality pet care for North American pet parents.

We will also seek to provide attractive job and advancement opportunities for the thousands of employees that will work with Village Pet Care.

Our Values

ACCOUNTABLE

We do what we say and say what we do. We hold ourselves, and each other, accountable. And we do the right thing, even when no one is looking.

TOGETHER

We are in this together, and united in our passion for pets. It takes a village, and we are at our best when we do it together.

TRANSPARENT

Clear is kind. We are direct, proactive, and honest in our communication - even when it’s difficult.

INSPIRE

We are leaders and self-starters. We challenge the status quo by innovating, continuously learning, and inspiring others.

PET PURPOSEFUL

We put pets first by treating them as part of our family. Pet safety, health, and enrichment are always our top priorities.

PLAYFUL

We live life like a happy puppy - we have fun and find joy every day! We love to laugh, and we don’t take ourselves too seriously.

Meet Our Leadership Team

Alan Shackelford,
SVP, Digital & Data

Colin Fletcher,
General Counsel

Our Equity Partner, General Atlantic

General Atlantic is a leading global growth equity firm with more than four decades of experience providing capital and strategic support for over 445 growth companies throughout its history. Established in 1980 to partner with visionary entrepreneurs and deliver lasting impact, the firm combines a collaborative global approach, sector specific expertise, a long-term investment horizon, and a deep understanding of growth drivers to partner with great entrepreneurs and management teams to scale innovative businesses around the world. The firm currently has over $70 billion in assets under management, more than 200 global portfolio companies across six thematic investing sectors, and 16 offices worldwide. For more information, please visit www.generalatlantic.com.

Read our Village Pet Care press release.

Our Sales Process

Financial Valuation: If you are interested in potentially selling your business, we'll ask that you provide some current and historical financials on the business. Once received, our M&A team will put together a valuation.
Letter of Intent: Once we agree on terms, we’ll sign a Letter of Intent (LOI).
Purchase Agreement: Next, we’ll conduct further due diligence - with your help - while working on the Purchase Agreement.
Real Estate Onboard: We are flexible on real estate. If you own the property, we can purchase it from you at the time of sale or establish a long-term lease where we pay you rent. If the property is owned by a third-party landlord, we would ask to be introduced early in the process to come to terms with them on a long-term lease.
Signing and Agreement: Finally, we’ll sign the agreement - and other legal documents - and close the sale!

The target time frame from the executed LOI to closing is 60 days or less.

Interested in Taking the Next Step?

We’d love to hear from you if you’re interested in selling your business, either today or in the near future.

Testimonials

Planning for the future is challenging, especially if you are thinking of selling your business. Who you decide to sell to is critical.

Here’s what previous business owners who’ve sold to us are saying about their experience with the Village Pet Care team.

“I sold five facilities to Village Pet Care, and I'm extremely pleased with the experience. VPC delivered on its promise of a highly confidential and efficient transaction at a fair value." VPC's team, unique vision, and integrity, combined with a core focus on employees, pets, and customer experience, made them the best partner possible to take our business to greater heights. Knowing that our employees and customers are in good hands made this transaction an easy decision. This is a fantastic team of industry professionals that I would highly recommend to anyone considering a sale.”

"We had many concerns about selling our business but were ready for a well-deserved retirement after 29 years of owning and operating a successful pet care center." After speaking to several potential buyers, we found Village Pet and made an instant connection! We recognized Shane Kelly’s integrity and goodwill and that our values and qualities were shared by the whole Village Pet team. This made the transition extremely amicable, as did their retention of our excellent management and staff. My family and I believe that our business is in great hands and look forward to seeing it grow and prosper!"

"What I loved about dealing with VPC was the dedication the entire team brought to the process. They worked hard to ensure I felt confident in the acquisition and that I could rest easy knowing they were set on improving the business I had worked hard to build. I also appreciated the positivity and sense of community that they operate with. It genuinely feels like you’re dealing with a caring family and the communication was straight- forward and a pleasure from start to finish. I’m proud of the work I’ve done and I’m excited to see what level VPC takes Chateau Poochie to."

"After all the time and effort I put into building my business, I was protective of who I’d let carry it forward. I didn’t get into pet care to make money but because I genuinely care for dogs and understood their families trusted their wellbeing to us. I met with a lot of people but none clicked with us like VPC. My wife and I found that they shared our values and made the process smooth and stress-free. We look forward to retirement knowing that our business and the relationships we’ve built with it are in good hands."

Our Brands

Dozens of pet resorts have joined the Village Pet Care family, and we are growing rapidly!

Our Services

Integrated pet care services built on safety, structure, and expertise.

Boarding

We provide short and long-term boarding services for dogs, cats, and small animals. Our boarding services emphasize comfort, individualized care, and safety.

Grooming

Our grooming services are delivered by trained professionals and include routine care a well as full grooming. We prioritize handling standards, cleanliness, and consistency.

Daycare

We provide a fun, safe environment where dogs can play, socialize, and burn energy while you’re away. Our supervised daycare helps keep pups happy, active, and mentally stimulated.

Training

We offer dog training programs focused on behavior development and skill building using structured, positive methods tailored to various experience levels.

Walks

Our dog walking services provide scheduled exercise and enrichment to support pets’ daily routines, physical health, and mental stimulation.

FAQ's

What is your investment strategy?

Our investment approach in acquiring North American pet resorts is very straightforward – “buy good companies and provide the resources and expertise to make them great.” Village Pet Care focuses on acquiring “A and B” level pet service facilities throughout North America.

How do you manage the businesses you acquire?

Following the acquisition, our operating approach is to leave the acquired company’s brand name in place and retain current employees. Our experienced Regional Managers and support team will assist with best-practice back-of-house functions like payroll and accounting.

Do you acquire both pet resorts and vet hospitals?

Others in this industry have a broader approach buying both vet hospitals and pet resorts. We choose to have a singular focus specializing only in pet resorts. Our singular focus allows our team to provide a superior experience for sellers.

What does it mean for my employees?

VPC provides benefits, including health insurance for all employees. We also help build skills with ongoing support and tools. In addition, VPC offers growth opportunities in our corporate team or at other locations, with many of our support team being general managers or owners from acquired businesses.

Interested in working with Village Pet Care?

We’d love to hear from you if you’re interested in being part of a local team or our head office. Contact us here: hello@villagepet.com